Payment

All bookings are taken through our website or booking channels. We do not have credit card facilities on site.

Wheatfields Glamping only accepts bookings from persons over 18 years. We reserve the right, at all times, without statement of reasons to refuse or cancel a booking.

To secure dates a 30% non-refundable depoist is required. This deposit will be taken at the time of booking to secure the tent. A booking confirmation will be sent out to you by email within 48 hours.

Full balance must be paid 30 days before arrival.

Cancellation - if the booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be charged. If the booking is cancelled 14 or more days before arrival, then a charge equal to 50% of the stay will be made.

In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

In the unlikely event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us by you, within 5 days of notifying you. Should the reason for cancellation be beyond our control we ask that you claim on your travel insurance or postpone your holiday to a later date if possible.

A damage deposit of £100 will be taken at the time of booking, this will be returned to you within two weeks of departure by your booking payment method unless otherwise instructed and that no damage has been incurred during your stay.

Group Bookings/Hen/Stag Parties - Both tents are required to be booked for parties ensuring no other guests are disturbed. A £500 per refundable breakage deposit will be required per tent. (refunded a week after departture if no damage is incurred.

Check in/out

Check in is at anytime after 3pm on the day of arrival and we ask that you vacate the tent by 11.00am on the day of departure.

We ask that you contact us at least a day prior to your stay with estimated arrival time. We do not live on site and need notice to be able to welcome you & show you around your tent & help with lighting the stove if required.

The site is situated in secluded fields along a farm track it is suitable for most cars and a hard standing carpark is on site. Saying that a daytime arrival would be easier to find the site & unpack. (wheatfields has no outside lighting so as to preserve the wonderful ‘dark sky’.

If one of your party is joining you later we offer a taxi service from Appledore station (5 mins drive away). Please contact Penny - 07831 328938 with a request.

A rushed last minute checkout can quickly undo a relaxing weekend Glamping. Our checkout time is at the later time of 11am just to give you that extra little bit of time to pack. Contact us if you would like the option of a later check out time we like to help if possible. 07831 328938.

We do ask however to return all furniture & fittings to their original positions & wash & tidy up & rubbish disposed of in the recycling bins provided by the carpark.

Any extra wood bought needs to be paid before leaving, please pay by cash and leave in the honesty box in the farm office in the yard.

Health & Safety

Wheatfields glamping site is set in a natural environment on a working farm. Please be aware that the ground is uneven and can be muddy in wet weather.

Please be aware that the farmyard is a busy place with farm machinery in use. Please do not wander or let your children or dogs wander around the yard.

Farm machinery will pass the site at times this will include tractors & trailers and during harvest our combine. Please keep young children and dogs away from the farm track.

Romney Marsh is kept above sea level by a system of ditches, dikes, and canals. Cliff Marsh Farm & The Wheatfields site is crisscrossed by this water system and has a natural pond by the camping site.

Each tent has a smoke detector, a carbon monoxide detector, and a fire extinguisher. There are two exits at the front and back of the tents

Children

Please supervise your children at all times especially around the ditches and pond. Be aware of the steep banks. Keep children away from the farm track which is used by moving farm machinery

We want your children to experience the freedom of the countryside, but safely.

Dogs

If you are bringing your dog please keep it near you at all times and be aware that large farm machinery will go along the farm track from time to time. Please do not leave your dog in the tent alone, it could become stressed and cause damage.

Wood & Fires

Please take care when using the cooker/hob, log burner, firepit & BBQ. Please use the fireguard provided if you have young children. Do not use the fireguard to dry clothes on. Use of a washing machine and tumble dryer is available on request in the event of very wet weather.

You will be provided with a basket of wood and kindling. Further packs can be purchased from the honesty box in the yard. Charcoal for the BBQ is also available.

Breakage/Damage

Please leave the accommodation tidy and let us know if anything gets broken, so we can replace it for our next guest. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to request payment up to £100 from the guest or to keep the security deposit paid on booking.

Security

Wheatfields is a remote site and as such security is unlikely to be an issue. To be on the safe side please leave any valuables locked away in your car.

Any personal property left behind will be returned to you if possible by post.

Pets

A maximum of two ‘well behaved’ dogs are very welcome for a charge of £25 each.  Please don’t allow your dog to jump up onto or sleep on any of the chairs or beds.  If your pooch causes any damage we reserve the right to charge owners for any damages caused. Please clear up after your dog. Poo bags can be deposited in the bins provided by the carpark.

Noise

Wheatfields is in a remote setting but sound travels and we ask you for the sake of our neighbors, other guests & the wildlife to keep the sound down after 10am.

Please be aware that Wheatfields is on a working farm and there will be noise from farm machinery working in fields around the site and using the farm track.

Smoking

Smoking is not permitted within the tents or outside as this could potentially cause us to lose our harvest, no Wheatfields !

Groups

Hen, Stag and party groups are welcome at Wheatfields when taking both tents - “Sandpiper & Skylark” Please contact Penny on 07831 328938 for more information.

Corporate events

We are happy for you to host your event at the tents when taking both tents. Please contact us for rates. - 07831328938